Solenis, a global producer of speciality chemicals, has introduced a new Equipment Service Team, a group of professionals specially trained to service Solenis-owned chemical feed equipment at customer locations. The programme was launched in North America early 2016 and began rolling out in Europe, the Middle East and Africa mid-summer 2016. Full global implementation is expected by the end of the year. When the programme is fully implemented, customers will have rapid access to skilled equipment technicians.
«We have always been committed to helping customers get the most out of their Solenis feed equipment», says J. Chris Farrell, director, Global Customer Equipment and Services. «Now, with this new team in place, we can provide premium-level service in less time. For customers, this translates into reduced downtime and improved productivity». The new program will also improve safety for Solenis employees at customer sites. All service technicians have completed their Solenis safety training, have demonstrated equipment service expertise and will complete all customer-specific qualifications before entering a site. They are highly qualified to perform complex repairs and installations.
Customers will not incur any additional costs for this service, although Solenis may, in the future, provide paid services for customer-owned equipment. The company will release details about any programme expansion as they become available.